Complaint Resolution Process

Making a Complaint

Should you wish to make a complaint we ask that you follow the process outlined below. This will ensure we treat your complaint in the most efficient manner possible in order to resolve it as swiftly as possible.

Firstly, please contact our Client Relations team directly by email outlining the full details of your complaint, however, if the issue is current, a call to your account manager at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to the Client Relations team.

If you remain unsatisfied with the response from our Client Relations team, you may then refer the matter to our Compliance Department who will review your complaint and contact you directly.

You may contact our Compliance team directly by sending an email to: or by writing to:

Compliance Department
MMCD Resources Limited
Suite 3, Global Village,
Jivan’s Complex, Mont Fleuri,
Mahe, Seychelles

We aim to resolve most matters within 14 days. However, some complaints are more complex and may take longer to resolve. If this is the case, we will keep you informed of our progress.

Dispute Resolution

We expect that our Client Relations team, or Compliance team will be able to resolve your complaint. If you are unhappy with the outcome or you believe your complaint has not been satisfactorily dealt with, you may wish to contact an external dispute resolution scheme.

If you’re not satisfied with the Company’s final response, you have the right to refer the matter to the Seychelles Financial Services Authority (FSA) at the below address.

Financial Services Authority (FSA) Seychelles
PO Box 991
Bois de Rose Avenue
Victoria, Mahe, Seychelles
(+248) 438 08 00
(+248) 438 08 88

Risk Warning: Trading Derivatives carries a high level of risk to your capital and you should only trade with money you can afford to lose. Trading Derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice if necessary. Nothing on this website should be construed as advice and is general in nature and does not take into account your objectives, financial situation or needs. Please read our legal documents and ensure you fully understand the risks before you make any trading decisions. We encourage you to seek independent advice. Direkt Prime Liquidity (“DPL”) is an over-the-counter derivatives issuer, transactions are entered into on a principal-to-principal basis. The products issued by us are not traded on an exchange. The information on this site in not intended for residents of the U.S. and Canada or by any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.